How long have you been in the PHCP-PVF industry?

I have been involved in the PHCP-PVF (Plumbing, Heating, Cooling, and Piping - Pipes, Valves, and Fittings) industry for a period of five years, starting from January of 2023.

What drew you into the industry?

I was initially drawn into the PHCP-PVF industry somewhat unexpectedly, as I was exploring new career paths. However, what has kept me engaged and motivated to stay in the industry is the abundance of growth opportunities it offers and the diverse range of avenues available for learning and advancement. The dynamic nature of the field, combined with the potential for personal and professional development, has solidified my decision to remain an active participant in the PHCP-PVF industry.

What is the most rewarding aspect of working in the industry?

The most rewarding aspect of working in the PHCP-PVF industry is undoubtedly the ability to forge meaningful relationships with customers and nurture those connections over time. Each day brings opportunities to engage with customers, especially when they encounter challenges or issues. In these moments, I can leverage my knowledge and expertise to provide assistance, guiding them through the problems they face. Witnessing the positive impact of my guidance and the genuine appreciation from customers as their issues are resolved adds a fulfilling and gratifying dimension to my work in the industry.

What motivates you every day?

What motivates me every day is the profound influence of my son on my life. His presence serves as a powerful source of inspiration, driving me to consistently improve and evolve as both a mother and an individual. Each day, I am dedicated to becoming a better version of myself, not only for my own growth but also as a way of reciprocating the valuable lessons he has taught me. I am committed to demonstrating the importance of hard work and the pursuit of excellence in life, hoping to instill these qualities in him as he grows. Ultimately, my son's impact on my journey fuels my determination to continuously strive for personal and familial betterment.

What is one thing you wish more people knew/understood about the PHCP-PVF industry?

One thing I wish more people knew and understood about the PHCP-PVF industry is its vast scale and the immense potential for growth within it. Beyond its surface perception, this industry encompasses a wide range of crucial sectors, including plumbing, heating, cooling, and piping, along with pipes, valves, and fittings. The depth and breadth of its influence on various aspects of our daily lives, from infrastructure to comfort systems, are often underestimated. Moreover, the PHCP-PVF industry offers significant opportunities for personal and professional advancement. The evolving technologies, innovative solutions, and ongoing developments within this field provide ample room for individuals to excel and expand their skills. By recognizing the industry's size and potential, people can better appreciate the vital role it plays in modern society and the diverse avenues it presents for both career growth and contribution.

What is one thing most people don’t know about you?

One aspect of my life that most people may not know is that, in the limited spare time I have, I take great pleasure in immersing myself in the world of thriller podcasts and audiobooks. This interest allows me to escape into captivating narratives and suspenseful stories, offering a unique form of entertainment and relaxation amidst my daily routine. It's a lesser-known fact that adds a layer of excitement and intrigue to my leisure moments.

“One of Elizabeth's standout qualities is her exceptional work ethic. She approaches her responsibilities with a level of commitment and determination that is second to none. Elizabeth understands the importance of maintaining accurate inventory records and ensuring timely order entry. She consistently goes above and beyond to ensure that the warehouse inventory is well-managed, and the orders are processed efficiently. Elizabeth is known for her attention to detail, her willingness to work long hours when necessary, and her ability to handle multiple tasks simultaneously. Her work ethic sets her apart as a reliable and dependable professional.

Furthermore, Elizabeth's dedication to her customers and the manufacturers she represents is exemplary. As an inside sales specialist, she understands the importance of building strong relationships with customers. Elizabeth takes the time to understand their needs, provide personalized assistance, and offer solutions tailored to their requirements. She is responsive to their inquiries, provides accurate and up-to-date information, and ensures a smooth order process. Elizabeth's commitment to customer satisfaction is evident in the positive feedback she receives and the long-lasting relationships she has established.

In addition to her dedication to customers, Elizabeth plays a vital role in maintaining positive relationships with the manufacturers whose products she works with. She understands the importance of effectively managing inventory to meet demand and minimize stockouts. Elizabeth works closely with the manufacturers to ensure accurate forecasting and timely replenishment of inventory. By proactively communicating with the manufacturers, she helps to address any potential supply chain issues and maintain a seamless flow of products. Elizabeth's attention to detail and strong organizational skills have earned her the trust and respect of the manufacturers she represents.

Elizabeth's ability to handle inventory control and order entry is another testament to her Allstar status. She understands the critical role inventory plays in meeting customer demands and maintaining efficient operations. Elizabeth meticulously tracks inventory levels, monitors product availability, and coordinates with the warehouse team to ensure accurate order fulfillment. Her attention to detail and ability to effectively manage inventory contribute to streamlined operations and customer satisfaction.”

— Jon Wiggs, CPMR, President, Wiggs Haun & Bohan